Privacy Notice

Who we are

Commercial Gas Group Ltd is a company registered in England and Wales under company number 16625008. For data-protection purposes, we are responsible for the personal information described in this notice.

Information we collect

We may collect information you provide when you contact us, request a quotation or instruct us to carry out work. This may include:

• your name, company, email address and telephone number;
• the site address or location and access information;
• details of the service, fault, equipment or work required;
• photographs, reports, certificates and other documents you choose to send us; and
• quotation, appointment, job, payment and correspondence records.

We may also receive limited technical information needed to operate and protect the website, such as an IP address, browser type and access time.

How we use your information

We use personal information to:

• respond to enquiries and prepare quotations;
• arrange surveys, appointments and engineering work;
• provide services, certificates, reports and ongoing support;
• manage customer, supplier and subcontractor relationships;
• maintain safety, insurance, financial and business records; and
• meet legal, regulatory and professional obligations.

Our lawful reasons for using it

Depending on the circumstances, we use information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in responding to customers, operating the business, maintaining records and protecting our systems.

Who we may share information with

We only share information where necessary. Recipients may include our engineers, approved subcontractors and suppliers, email and IT providers, accountants, insurers, professional advisers, clients or principal contractors involved in a job, and regulators or public authorities where required by law. We do not sell personal information.

Some service providers may process information outside the UK. Where this happens, we use providers and safeguards intended to protect that information in accordance with UK data-protection law.

How long we keep it

We keep information only for as long as it is reasonably needed for the purpose it was collected. The period depends on whether an enquiry becomes a quotation or job and on relevant contractual, tax, insurance, safety and legal record-keeping requirements. Information is securely deleted or destroyed when it is no longer required.

Keeping information secure

We take reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access or disclosure. No email or internet service is completely secure, so please avoid sending unnecessary sensitive information through the enquiry process.

Cookies and website information

We do not currently add analytics, advertising cookies or marketing trackers to this website. Essential technical information may be processed by our hosting provider to deliver the website, maintain security and prevent misuse. We will update this notice and introduce appropriate choices before adding non-essential cookies or tracking.

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, correct inaccurate information, request deletion or restriction, object to certain uses, or receive information in a portable format. To exercise a right, contact us using the email address above. We may need to confirm your identity before responding.

Questions or complaints

Please contact us first if you have a question or concern so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this notice

We may update this notice when our services, systems or legal obligations change. The latest version will be published on this page with a revised date.